GDPR

This Privacy Policy explains how Queen’s Online School (“We”, “Us”, or “Our”) collects, uses, and protects your personal information when you use our services. It also details how we comply with the General Data Protection Regulation (GDPR).

Queen’s Online School is committed to ensuring that your privacy is protected. We encourage you to review this policy to understand how your data will be treated.

1. Definitions

Personal Data refers to any information relating to an identified or identifiable individual, such as name, contact details, or other personal identifiers. For the purposes of this Privacy Policy, “Personal Data” includes but is not limited to:

• Email address
• Name (first and last)
• Phone number
• Address details (e.g., postal code, city)
• Usage data

Data Controller means the entity responsible for determining how personal data is processed. For the purposes of this policy, Queen’s Online School is the Data Controller.
Service Providers are third parties who process data on behalf of Queen’s Online School, such as cloud storage or payment processing providers.

Children’s Privacy: Our service does not collect information from children under 13 without parental consent.

2. Types of Data We Collect

We collect two types of data:

• Personal Data: This includes contact information you provide when registering on our platform, subscribing to newsletters, or contacting support.
• Usage Data: This includes data collected automatically through your use of the service, such as IP addresses, browser types, or pages visited on our website.

3. Use of Personal Data

We use your data for the following purposes:

• To provide and improve our online services, including teaching and educational resources.
• To manage accounts, process payments, and provide customer support.
• To notify you about important updates and educational content, promotions, and events related to Queen’s Online School (you can opt out of these communications at any time).
• To comply with legal obligations and protect the rights of Queen’s Online School and its users.

4. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds under the GDPR:

• Consent: When you give explicit consent to collect and process your personal data.
• Contractual necessity: To fulfil a contract you have entered with Queen’s Online School (e.g., providing online courses).
• Legal obligations: To comply with UK law or other applicable regulations.
• Legitimate interests: We process data based on our legitimate business interests, such as improving educational services.

5. Sharing of Personal Data

We may share your personal data with third parties for the following purposes:

• Service Providers: Such as cloud hosting providers, payment processors, or email services.
• Legal compliance: If required by law, including in response to a legal request from authorities.
• Business transfers: In the event of a merger, sale, or restructuring of Queen’s Online School.

6. Retention of Personal Data

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy. Data will be securely deleted when no longer needed.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or alteration. However, please be aware that no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under GDPR

As a user of Queen’s Online School, you have the following rights under the GDPR:

• Right to access: You can request a copy of your personal data held by us.
• Right to correction: You can request correction of any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data when it is no longer necessary for us to retain it.
• Right to restrict processing: You can request that we limit how your data is used.
• Right to data portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to object: You can object to certain processing activities, including direct marketing.

To exercise your rights, please contact us via [contact page or email].

9. Children’s Privacy

Queen’s Online School does not knowingly collect or process data from children under 13 without parental consent. If we learn that we have inadvertently collected data from a child under 13, we will take steps to remove the information as soon as possible.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. You will be notified of any significant changes, and the updated date will be reflected at the top of this policy.

Contact Us

If you have any questions about this policy or how we handle your personal data, please contact us at:

• Email: enquiries@queensonlineschool.com
• Website: https://queensonlineschool.com/contact-us/