If you find another online school offering a like-for-like course for a lower fee, we will refund the difference, as set out in these terms.
We compare against a course from another online school that offers all of the following:
The same stage and qualification level. For example, Key Stage 3, GCSE/International GCSE or A Level, for the same year group and the same academic year.
The same number of subjects as your child’s Queen’s course.
The same number of live lessons each week. These are scheduled, real-time lessons taught by a teacher. Recorded lessons, self-study materials, drop-in sessions and optional clinics don’t count as live lessons.
Similar class sizes. The other school must publish a maximum class size for that stage, and it must be no more than 2 pupils above ours.
Professional delivery, meaning all of:
The other course must be on a similar contract type and length. For example, an annual contract is compared with an annual contract, and half-termly with half-termly.
We compare the total compulsory fees for the same period. This means tuition plus any registration or other mandatory fees.
Examination entry fees, optional extras and extracurricular activities are left out on both sides.
The other school’s price must be a standard published price that’s available to the public when you claim. Bursaries, scholarships, sibling or staff discounts, and time-limited or invitation-only offers are excluded.
For prices in another currency, we convert using the exchange rate on the day you claim.
You can claim before you enrol or within 14 days of your enrolment confirmation.
Send us a link to, or a copy of, the other school’s published fees as of the date of enrolment, plus evidence of its weekly live-lesson count and class sizes. A sample timetable is ideal.
We may contact the other school or ask you for more information to check the comparison. We’ll aim to give you a decision within 10 working days.
There is one claim per student per academic year.
Once your claim is approved and the fees for the period have been paid, we’ll refund the difference to the original payment method within 30 days. Alternatively, you can choose a credit against your future fees.
If you pay in instalments, we’ll apply the difference evenly across the remaining instalments for that academic year.
The promise doesn’t apply to:
If we decline a claim, we’ll tell you why. If you disagree, you can use our complaints procedure.
We may change or withdraw the Price Promise at any time. Any claim made before a change will be handled under the terms that applied when you made it.
These terms don’t affect your statutory rights.
