Lorraine Perry is a Helpdesk Support Assistant at Cambridge Online Education Group, where she supports the helpdesk, assisting prospective parents through calls, emails, and live chat.
She liaises closely with parents, students, and staff to resolve queries and ensure a smooth, supportive experience for families.
Lorraine holds 20 plus years administrative experience, and has worked in a number of sectors, including the third sector for a mental health charity and in the academic field for local primary schools and an independent nursery.
In addition to her professional work, Lorraine volunteers as a support services admin at a local charity and sings in a community choir.