Company Information
Registered in England No. 06594953
UKLRP Registration Number 10033485
Annual Contract Welcome to Queen’s Online School SUMMARY We are very happy to enrol your child as a pupil at Queen’s Online School. To maintain the high standard of education you and your child deserve, we have a simple set of terms and conditions set out in this document (the “Terms”) that, together with Queen’s Online School’s policies referred to in these Terms (“Policies”) form the agreement between you and Queen’s Online School (the “Agreement”) for your child’s attendance at Queen’s Online School. Queen’s Online School will provide copies of all relevant Policies to you before you accept these Terms. If these Terms conflict with the policies, the policies will take precedence. Please read these Terms and the Policies carefully before accepting your child’s place to ensure that you and your child are happy with them. You can accept your child’s place by electronically signing the Agreement provided to you.
This is a summary of the key points in the Terms. It does not replace them, so you will still need to read them carefully:
Services:
Cooling-off period: You can end this Agreement by emailing [email protected]. within 14 days of the Start Date and receive a full refund of school fees (excludes admin fees).
Queen’s Online School cannot guarantee desired examination results or that taking certain courses will always enable the pupil to continue to a specific course or qualification. You and your child must research which courses and qualifications are best suited to their future aims. If your child wishes to take examinations, you must register them with an examination centre and pay any fee to them directly.
Minimum Term:
You are committed to payment of the fees to Queen’s Online School for the payment plan chosen for each academic year. The Agreement will automatically renew for another academic year if you do not cancel it in accordance with these Terms but Queen’s Online School will give you notice before the deadline for cancellation. A full half term’s notice is required for cancellation.
Policies
You and the pupil must comply with the Policies. If you and/or the pupil do/does not comply then Queen’s Online School may terminate the Agreement. If Queen’s Online School makes any changes to the Policies, it will notify you in writing at least 30 days in advance. If you do not wish to accept the changes to the Policies because you think they will have a negative impact on you or the pupil, you may choose to end this Agreement by emailing [email protected] before the changes take effect without penalty. Any fees for the period after the policy change and after your leaving the school (excluding admin fees) will be refunded by Queen’s Online School within 30 days of receipt of your withdrawal email.
INTRODUCTION
This Agreement is legally binding on both Queen’s Online School a trading name of Cambridge Online Education Limited, a company registered in England and Wales with company number 06594953 whose registered office is at Suite 2 Pioneer House, Vision Park, Cambridge. CB24 9NL (“Cambridge Home School Online”) and the person named on this agreement (“you”) as the parent, or guardian of the child who will take up the place at Queen’s Online School named on the registration form (the “pupil”). Where these terms talk about a notice or document being in writing this includes email. You promise that any information that you provide to Queen’s Online School will be accurate to the best of your knowledge.
Description of Services
Queen’s Online School will provide online education, using reasonable care and skill, via the Queen’s Online School Learning Platform website at https://teams.microsoft.com/v2/ (the “Website”) in the form of courses covering the curriculum leading to a formal examination and qualification in certain subjects and courses in some subjects which do not lead to a qualification (“Courses”) consisting of live online lessons, other online materials and interactive content which is accessed via the Website (the ”Services”). The Services will be of satisfactory quality and fit for the purpose of providing online academic education for children attending lessons in years 3 to 13. In order to maintain standards in teaching and learning the school operates a ‘face to face teaching policy’ meaning all students must show their faces in lessons. Teaching a class without faces is like teaching with the lights off. Students can blur their camera backgrounds or replace them with fun but appropriate images to preserve family privacy. This means other students and teachers can’t see into student homes. Online schools depend on social media content produced by the school and its appointed marketing partners. This content may include images of pupils in classes and other school events. If you can’t accept this do not agree to these terms and choose another school. Queen’s Online School cannot guarantee that a pupil will achieve his or her desired examination results or that any examination results will be sufficient to gain entry to other educational establishments. You and the pupil are responsible for researching which courses and qualifications are most appropriate to achieve the pupil’s personal goals, for example, progression to certain post-16 academic courses or admission to a particular university course. All results will depend on the effort the pupil makes to complete work and attend online lessons. The minimum technical requirements for the equipment and software needed to access the Services are set out at https://queensonlineschool.com/system-requirements/ Queen’s Online School can help you find an examination centre, but you are responsible for registering the pupil with your chosen examination centre and paying any related fees.
Complaints
If you are unhappy with the Services, please refer to the Queen’s Online School complaints policy at https://queensonlineschool.com/complaints
Term and Fees
The Agreement between you and Queen’s Online School will start when Queen’s Online School provides you with login details for the pupil as all resources including video recordings of previous lessons are immediately available for consumption (the “Start Date”). Teaching dates for each 5-, 6- or 7-week period (“half term”) are as set out on the Website and will change for each 12-month period starting on 1 September and ending on 31 August (the “academic year”). The Agreement will renew at the start of each academic year until the end of the pupil’s current key stage unless cancelled in accordance with the paragraph headed, “Termination” below. Fees as are set out on the Website, or otherwise communicated to you in writing before you enter into the Agreement. Fees are charged annually. Queen’s Online School will fix fees for the duration of the academic year unless circumstances outside of its control mean that fees need to be increased. Queen’s Online School will give you at least 30 days’ notice of any increase and the reasons for the increase. If you do not wish to accept an increase in fees you can give Queen’s Online School notice that you want to terminate this Agreement by emailing [email protected] and termination will take effect on the day that the fee increase is due to take place. Any prepaid fees (excluding admin fees) for the remaining period of the Agreement will be refunded.
Cooling-off period
You may terminate this Agreement within 14 days of the Start Date and receive a refund of any sums you have paid to Queen’s Online School by sending an email to [email protected] You will lose this right to cancel if you or the pupil access the Website and use the Services from the 15th day of your start date.
Payment
Payment of fees needs to be received before the start date and by the due date specified on the invoice provided. Registration fees are non-refundable.
Deposits
Deposits are not accepted.
Course selection, Timetable, and other changes
Pupils may select their preferred courses using the registration form on the website or by any other method notified in writing by Queen’s Online School. Queen’s Online School will advise if the preferred course choices can be accommodated within timetable constraints. Pupils may change their course choices if there is availability at any time and the responsibility for the consequences of such changes are the responsibility of parents. Queen’s Online School reserves the right to amend the timetable if this is necessary for operational reasons beyond its reasonable control and will give at least 30 days’ notice of any changes. If the pupil is unable to continue with his or her chosen Courses due to a timetable change made by Queen’s Online School you will be entitled to end this Agreement and receive a refund of any prepaid fees.
Termination
You can terminate this Agreement with effect from the end of the last day of the summer term of the academic year by providing notice on or before the last teaching day. We will remind you in writing at least 30 days before the deadline for giving notice. If you withdraw the pupil at any point prior to the final day of the summer term, fees will be owed up to the end of the academic year. If you want to terminate the Agreement you must send Queen’s Online School a notice via email to [email protected]. Either you or Queen’s Online School may terminate this Agreement by giving written notice if the other party (including the pupil) has not complied with its terms (including the Policies) and does not correct this within a reasonable period when the party giving notice has asked it in writing to do so. In some cases, it will not be possible to correct a failure to comply and in those cases, the Agreement will be terminated immediately on written notice. A disinclination to continue the service when Queen’s Online School has complied with the terms of this agreement is not grounds for termination. You will still have to pay any fees due for the remainder of the academic year if Queen’s Online School terminates this Agreement because you or the pupil have not complied with its terms (including any Policies). You will have to pay any fees due immediately.
School Policies
To make sure that all pupils fully benefit from the Services and to ensure the safety of all pupils you must comply with the following policies and ensure that the pupil does too: Safeguarding Policy/Acceptable Use Policy and other policies as introduced or amended from time to time. All content posted on the Website or Services by pupils must comply with the Acceptable use Policy and will be moderated on posting. If it does not comply it will immediately be removed.
Liability
Neither party will be liable to the other for any losses which they were not aware were a possible result of a breach of the Agreement at the time the parties entered into this Agreement.
Data Protection
Queen’s Online School will process all data which might identify you or the pupil (“personal data”) in accordance with the Data Protection Act 2018 and any legislation which replaces or amends it. Full details of this are set out in our Privacy Policy https://queensonlineschool.com/privacy-policy. If you have any questions about how Queen’s Online School handles your data or wish to make any changes to the personal data held please email [email protected].
Authority of Headmaster
You authorise the Headmaster of Queen’s Online School, or their nominated deputy, to take such action as the headmaster may reasonably consider as being in the best interests of the pupil on a day-to-day basis.
Force majeure
Sometimes Queen’s Online School will be prevented from providing the Website or the Services because of circumstances beyond its reasonable control, for example, interruptions to internet services that are outside Queen’s Online School’s control or if teachers are unavailable due to widespread illness. If this happens Queen’s Online School will do its best to provide recordings of or reschedule any cancelled lessons or provide a reasonable alternative. If Queen’s Online School is unable to reschedule or replace lessons as described it will refund you proportionally for the missed lessons.
Jurisdiction
Relevant United Kingdom law will apply to this Agreement and the relevant courts of the United Kingdom will have exclusive jurisdiction over this Agreement.
Severance clause
If any of the terms of this Agreement are found to be illegal the relevant term will be deleted from this Agreement and the rest of the terms will remain unchanged.
Transfer
Queen’s Online School may transfer its rights and responsibilities under this Agreement to a third party if the third party will be able to continue to provide the Services and the Website to the same standards as Queen’s Online School. Queen’s Online School will notify you of any transfer in advance unless it is prevented from doing so legally and if there is any significant deterioration in the quality of the Services following the transfer to a third party you will be entitled to end this Agreement and receive a refund of any prepaid fees. You may not transfer your rights and responsibilities under this Agreement to anyone else. This includes allowing anyone other than the named pupil to use the password and username to access the Website.
Changes to the Agreement
Queen’s Online School may update the Agreement (including the Policies) during the term of this Agreement. If it wishes to make any changes it will notify you in writing of the changes and provide updated versions of these Terms or the Policies at least 30 days before they are due to come into force. If you reasonably believe that the proposed changes will have a negative impact on you or the pupil you are entitled to terminate this Agreement by emailing [email protected] and the Agreement will terminate on the date that the changes come into force. Queen’s Online School will refund any prepayments within 30 days of the end of the Agreement.
